Working Environment
Management Approach
Unless otherwise noted, the information in this report regarding the OfficeMax Working Environment pertains to our U.S. Operations.
In recent years, OfficeMax has set important foundations for guiding associates in achieving our shared objectives, and for shaping our company culture in the years to come. We established our company Mission and Core Values, defined the OfficeMax Brand Essence, introduced a new Associate Performance Management Process, opened up a number of new associate-focused communications channels, and began development of a new Safety and Health Plan.
These developments build upon the structures already in place to provide a safe, nurturing and rewarding work environment, including the expectations and protections set forth in the OfficeMax Code of Business Conduct and Ethics, and the OfficeMax Human Resources Policies.
Spotlight Canada: Contact Center Employer of Choice® Certification
In 2007, our Canadian subsidiary, Grand & Toy, was awarded the prestigious Contact Center Employer of Choice Certification for its Toronto, Ottawa and Edmonton contact centers – making it the first office products company in Canada to receive this distinction.
This certification, awarded by the Contact Center Employer of Choice organization, is based on the following qualifications: customer satisfaction, employee satisfaction and the ability to offer a “people-centric” environment.